Claims

Responsibilities of claimants

• Notify Shield promptly by telephone, email or at our office.
• Make staff aware of the importance of reporting incidents that may give rise to a claim.
• Follow the claims team’s instructions and submit requested supporting documents without delay.
• Do not admit liability or negotiate with third parties; notify Shield promptly if you receive a summons.
• Minimise the impact of a loss and retain damaged items for inspection.
• Notify the police or Fire Service where appropriate.

Reporting a motor claim

1. Contact our claims team and report the accident to the police where required.
2. Provide your policy number, vehicle registration and incident details.
3. Do not admit or accept liability.
4. When the vehicle is released, obtain a repair estimate and send it to Shield.
5. Wait for the insurer’s assessment and repair authorisation before proceeding.
6. Our team will guide you through settlement and any documentation required.

Documents our team may request

• Driver’s licence
• Photographs of the damaged vehicle or property
• Police or Fire Service report, if required
• Repair estimates
• Any insurer documentation supplied by our claims team